Welcome to the Johnson & Johnson Pacific Web Site. This site is owned by Johnson & Johnson Pacific Pty Ltd. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using, or submitting information, to this site. This site is intended for use by residents of Australia.

Your Consent

By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) and the Privacy Act 1993 as ammended. You also agree that if you provide us with details about another person you will inform that person about the matters discussed in this Privacy Policy.

About Children

This site is not intended for children under the age of 13. We will not knowingly collect information from site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Web sites.

Active Information Collection

Like many Web sites, this site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail, feedback forms, and/or chat rooms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on).

Some areas of this site may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point which information is required and which information is optional.

Passive Information Collection

As you navigate through a Web site, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

We use Internet Protocol (IP) addresses on this site. An IP Address is a number assigned to your computer by your Internet Service Provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.

A "cookie" is a bit of information that a Web site sends to your Web browser that helps the site remember information about you and your preferences.

"Session" cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on Web sites and to collect aggregate statistical information. This site uses session cookies.

"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the Web site server information such as the IP address and browser type related to the visitor's computer. We do not use Internet tags at this site.

"Navigational data" ("log files," "server logs," and "clickstream" data) are used for system management, to improve the content of the site, for market research purposes, and to communicate information to visitors. This site uses navigational data.

Storage

All information collected through this site is stored and managed by Johnson & Johnson Pacific Pty Limited, Locked Bag 5 Broadway, NSW 2007

Use and Disclosure of Information

Except as otherwise stated, we may use your information to improve the content of our site, to customise the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.

If you provide personally identifiable information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.

We may disclose your personally identifiable information to other Johnson & Johnson affiliates worldwide that agree to treat it in accordance with this Privacy Policy. In addition, we may disclose your personally identifiable information to third parties, located in Australia and/or any other country, but only

i. to contractors we use to support our business (e.g., fulfillment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy;
ii. in connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy; or
iii. where required by applicable laws, court orders, or government regulations.
In addition, we will make full use of all information acquired through this site that is not in personally identifiable form.

Access and Correction

You are able to request access to the information that is held about you. We will provide you with details of your personally identifiable information and for what purposes it is held. We will also provide you with details of how we collect, use, hold and disclose this information. You can also withdraw consent for the use of your personal information.

To keep your personally identifiable information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct personally identifiable information in our possession that you have previously submitted via this site.

Security and Transborder data flow

We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

Personal data will not be transferred unless there is a reasonable belief that the information will remain subject to effective privacy protections and will not be collected, held, used or disclosed by the recipients of the information in a manner inconsistent with this policy.

You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.

Links to Other Web Sites

This site may contain links or references to other Web sites. Please be aware that we do not control other Web sites and that, in any case, this Privacy Policy does not apply to those Web sites. We encourage you to read the privacy policy of every Web site you visit.

Legal Requirements

It is our policy to comply with all legal requirements of Australia concerning privacy and especially the National Privacy Principles and The Information Privacy Principles.

Other Terms

Your use of this site is subject to our Legal Notice.

How to Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please contact us as follows:

Call: Johnson & Johnson Pacific Consumer Service Centre on 1800 029 979

E-Mail: consumer@jjpau.jnj.com

By submitting your information in this e-mail message, you agree that such information will be governed by our Privacy Policy. Because e-mail to and from this site may not be secure, you should take special care in deciding what information you send via e-mail to us.

Write: Consumer Service Centre
Johnson & Johnson Pacific Pty Limited.
Level 3, 1 Bay Street
Broadway NSW 2007
Australia.

Complaints Procedures

If you have a complaint that relates to the privacy of your personal information then please contact Johnson & Johnson Pacific Pty Limited. We will respond to your complaint as soon as possible, but in any event within 5 working days, to let you know whom is dealing with your complaint. We will endeavour to ensure that the complaint is properly considered and dealt with within 20 working days.

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information.

This Privacy Policy was last updated on 15th July 2004.